IT Support - MVU Bihar
QUALIFICATION: B. Tech / Diploma in Computer Applications with 2 years’ experience.
SKILLS REQUIRED : Fluent in Speaking Hindi, English and well aquatinted with Local Language
DESIRED EXPERIENCE : The candidate should have minimum 2 years of experience in Networking / LAN Cabling / Computer hardware repairs / Applications installations, Trouble shooting, PRI or SIP network connection establishment. Should have experience of working in any customer support call center as Network engineer.
JOB DESCRIPTION:
·JOB TITLE: Network & Support Engineer
·REPORTS TO: Call Centre Manager
·SUBORDINATES:
Not Applicable
·WORK PLACE & SCHEDULE: The place of work would be at respective Mobile Veterinary Unit. The work timing is 8 am to 4 pm, 6 days in the week, Sundays off/Weekly Offs as per the Mobile Veterinary Unit work plan. In case if required he/she should be available 24/7 * 365 days in a year.
·TRAVEL: Not required for this position.
·RECORDS OWNED:
·System & Network Passwords
·IP details, BSNL / JIO PRI or SIP usage details.
·IT Assets Register
·Software licenses & codes
·Other IT related inventory
·Service Process Manual
·TA & DA: Not applicable for day-to-day duty.
Roles and Responsibilities:
·Designing and implementing a network infrastructure based on call centre work requirements.
·Installing and configuring network hardware, such as routers, switches, and firewalls.
·Monitoring network performance, system availability, and reliability.
·Troubleshooting and resolving network issues, including hardware and software problems.
·Coordinating with Application development and support team to develop and implement network security measures.
·Documenting network configurations, processes, and procedures.
Providing IT support and troubleshooting to Call centre team and Field operations team
JOB FUNCTIONS:
| Category | Description | |
| ASSETS & EQUIPMENT | Desktops, Laptops, Servers, Software Applications, User manuals and other IT related equipment in call center. | |
| PEOPLE MGMT | Not Applicable for this position. | |
| FINANCIAL MGMT | Not Applicable for this position. | |
| INFORMATION & COMMUNICATION | Supporting Call center team with required network and system support. Escalation about any breaches / deviations to Call center manager and helping him with course corrective actions and measures. | Server up-time and down-time, Call center informatics to be provided to the Call Center Manager & State Project Manager. |
| COMPLIANCE | Set processes for user creation, user management, Admin console management, Network assessment, data integrity compliances as per company IT & Networking policies and procedures. | |
| SUPPLY CHAIN | Maintain buffer IT hardware resources for back-up / redundancy. | Printing cartridges and management etc… |